Refund Policy

1. Purpose of this policy

This Refund Policy explains how SEO Website Design handles refunds, cancellations and credits for online purchases, deposits, digital products and web-related services purchased through this website or by invoice.

This policy is intended to be fair, practical and aligned with South African consumer protection principles. It does not limit any rights you may have under South African law.

2. Services and products covered

This policy applies to website design, SEO services, app and SaaS development, AI integration, business registration assistance, digital setup work, online consultations, website audits, templates, digital products, subscriptions and retainers supplied by SEO Website Design.

Some projects may also be governed by a written proposal, quote, service agreement or invoice. If there is a conflict, the written agreement for that project will apply to the extent allowed by law.

3. Cooling-off period for online purchases

Where the Electronic Communications and Transactions Act applies to an online transaction, you may cancel an online purchase of services within 7 days after the date the agreement was concluded, unless work has already started with your agreement or the service has already been fully performed.

If a valid cooling-off cancellation applies, we will refund the qualifying payment within 30 days after receiving your cancellation request.

4. Deposits and custom project work

Deposits, booking fees and upfront project payments are used to reserve time, begin planning, perform research, prepare strategy, create design concepts, configure systems or start development work.

If you cancel before work has started, we will review the payment and may refund the unused portion. If work has already started, we may deduct the value of time, planning, design, development, third-party costs, transaction fees and any completed deliverables before refunding any remaining balance.

5. Digital products and completed deliverables

Digital products, downloadable files, templates, documents, reports, completed designs, source files, credentials, website assets and delivered work are generally non-refundable once accessed, downloaded, delivered or transferred, unless they are materially defective or not as described.

If a delivered digital product or service output is defective, incomplete or materially different from what was agreed, please notify us so we can assess the issue and, where appropriate, correct the work, replace the deliverable, provide a credit or issue a refund.

6. Subscriptions, retainers and recurring services

Monthly services such as SEO, maintenance, hosting support, content work, monitoring, retainers or ongoing development are billed for reserved capacity and work performed during that billing period.

Recurring services are not normally refunded after the billing period has started. You may cancel future billing by giving the cancellation notice required in your agreement or, if no period is stated, by giving written notice before the next renewal date.

7. Third-party costs

Refunds do not usually include third-party costs that have already been paid or committed on your behalf, including domain names, hosting, premium plugins, stock assets, licences, payment gateway fees, advertising spend, courier fees, software subscriptions or external supplier costs.

Where possible, we will transfer applicable accounts, licences or assets to you, subject to the relevant third-party provider's terms.

8. When refunds may be refused

A refund may be refused where the service has been performed as agreed, work has been approved, deliverables have been supplied, the refund request is based on a change of mind after work started, required client information was not supplied, delays were caused by the client, or the issue relates to third-party platforms outside our control.

9. How to request a refund

To request a refund, email info@seowebsitedesign.co.za with your name, invoice number, payment date, service purchased and the reason for the request.

We may ask for supporting details so we can assess the request fairly. Approved refunds are processed back to the original payment method where practical, or by EFT to a verified South African bank account.

10. Refund processing times

Approved refunds will normally be processed within 10 business days after approval. Where South African law requires a different period for a specific cancellation or unavailable service, we will follow the applicable legal requirement.

11. Contact us

If you have questions about this Refund Policy or need help with a purchase, please contact us at info@seowebsitedesign.co.za or call +27 83 509 3071.